Supervisor Professional Skills Certificate

Employees earn a certificate by completing five of the 8-hour courses from the catalogue below.


Supervising Others


Supervising others can be a tough job. Between managing your own time and projects, helping your team
members solve problems and complete tasks, and helping other supervisors, your day can fill up before you
know it. This workshop will provide you with an overview of supervisory skills, which you may explore in
greater depth in other workshops from the curriculum. It will help you become more efficient and proficient,
with information on delegating, managing time, setting goals and expectations (for yourself and others),
providing feedback, resolving conflict, and administering discipline.

What You Will Learn

This workshop will teach you how to:
• Define requirements for particular tasks
• Set expectations for your staff
• Set SMART goals for yourself
• Help your staff set SMART goals
• Assign work and delegate appropriately
• Provide effective, appropriate feedback to your staff
• Manage your time more efficiently
• Help your team resolve conflicts
• Understand how to manage effectively in particular situations
• Understand what a new supervisor needs to do to get started on the right path


Time Management


Personal time management skills are essential for professional success in any workplace. Those able to
successfully implement time management strategies are able to control their workload rather than spend
each day in a frenzy of activity reacting to crisis after crisis - stress declines and personal productivity soars!
These highly effective individuals are able to focus on the tasks with the greatest impact to them and their
organization. You will be given a skill set that includes personal motivation, delegation skills, organization tools,
and crisis management.

What You Will Learn

This workshop will teach you how to:
• Plan and prioritize each day’s activities in a more efficient, productive manner
• Overcome procrastination quickly and easily
• Handle crises effectively and quickly
• Organize your workspace and workflow to make better use of time
• Delegate more efficiently
• Use rituals to make your life run smoother
• Plan meetings more appropriately and effectively


Conflict Resolution 1: Understanding and Resolving Conflict


When it comes to conflict, we are all experts in one sense, since we all get into conflicts of one kind or
another almost every day. It could be with an annoying co-worker, an overbearing boss, or a demanding child
or spouse. But while we all can easily find our way into conflicts, we vary greatly at our skill in getting
ourselves out of them. Fortunately, conflict resolution skills can be learned. Greater self-awareness and
access to alternative ways of behaving can significantly reduce the negative toll of conflict in our lives. And
we all have an interest in learning to deal with conflict effectively because if we don’t, we might lose control
of the conflict entirely. Then important life decisions can end up being made by others (the courts) over which
we have almost no control at all.

What You Will Learn

In this workshop you will learn:
• Your own main conflict resolution strategy, its uses and limitations
• An easy method for reducing many conflicts
• The difference between “positions” and “interests” and how to move from the first to the latter
• How to “reframe” another's statements to help get unstuck when in conflict
• The role of anger in conflict and the use of "self talk" to control your own anger
• A model of assertive (not aggressive) communication
The role of risk taking and goal setting in conflict situations


Conflict Resolution 2: Introduction to Negotiation and Mediation
(Prerequisite: Conflict Resolution 1.)


This workshop is intended for supervisors who want to develop better skills in negotiating with others, or diffusing
disputes among the people they supervise. It makes extensive use of role playing and careful observation to
allow participants to practice the skills of principled negotiation and mediation.

What You Will Learn

In this workshop you will:
• Learn the foundations of principled vs positional negotiation.
• Practice negotiating skills through role-playing.
• Learn the basics of mediating conflicts between others.
• Practice mediation skills through role-playing
• Observe mediation role-plays and make notes on effective and ineffective strategies for helping others
to work through their conflicts.


Managing Difficult Conversations


We have so many interactions in the run of a day, it’s reasonable to expect that some of them are going to be
difficult. Whether these are conversations that you have in person, or you manage a virtual team and need to
speak with someone in another city, there are things that you can do to make these conversations go smoothly.
This workshop will give you the tools to manage difficult conversations and get the best results possible out of

What You Will Learn

In this workshop you will learn:
• When to choose to have a "difficult" conversation
• A toolkit for successful conversations
• How to choose the time and place for a difficult conversation
• A framework for difficult conversations
• A conversation template
• How to stay safe during a difficult conversation
• To practice having a difficult conversation through role playing


Making Great Managers Workshop


What You Will Learn

In this workshop you will:
• Learn about the DiSC® model and how it informs the role of manager.
• Learn your management style on the Everything DiSC® Management Map and how this influences
everything you do as a manager including your natural directing and delegating style.
• Explore the priorities that drive your management style.
• Learn a method for recognizing other people’s DiSC styles.
• Identify the directing and delegating needs of different people and write an action plan for improving
how you direct and delegate to a person you manage.
• Learn how you affect the motivation of others.
• Consider how your own manager might see you, discover different approaches for getting buy-in
from your manager and write an action plan for improving how you work with your manager.


Better Business Writing

This workshop requires a minimum of 6 participants and a maximum of 12. It is priced at and counts as two workshops.


Clear, effective written communication is an essential lifeblood of many businesses. Whether the intent is to maintain
customer loyalty following a mistake made by your own company, or persuading a supplier or other external
stakeholder to correct a problem that they have created for you, or to achieve any number of desired outcomes, the
ability to communicate clearly and persuasively on paper is essential. This workshop is very customized to participants
to help them improve their writing skills for purposes that are priorities for them. It is offered in 4 2-hour sessions
with homework. Provided that participants do the work required of the course, they are guaranteed to see an improvement
in their writing by the end of the last session.
(This workshop assumes that participants already have abasic knowledge of English grammar.)

What You Will Learn

In this workshop you will:
• Work on “real life” examples of your written communication.
• Review several fundamentals of good writing.
• Complete four writing assignments tailored to your specific needs plus journal for 10 minutes/day.
• Practice using techniques that make it easy to get started writing and that increase the power and
“punch” of your writing.
• Learn how to write effective letters that inform, persuade or deliver bad news.
• Learn how to plan and organize content for longer
form reports.
• Receive customized feedback on your writing to helpyou make it better.
(A detailed course outline is available on request.)


Using Appreciative Inquiry to Unleash
the Power of Your People

(Note: Because of the structure of this workshop, at
least two employees must register from each employer.)


Appreciative Inquiry is a positive, future focussed alternative to problem solving as a means of initiating and managing
change in organizations. It is an engaging and energizing method of organizational development that sometimes
produces spectacular positive change very quickly. This workshop will help supervisors be more positive in
relating to both their staffs and their superiors. Learners will explore their best experiences working in their organizations,
and how to make their organization “best in class”. They will create a vision for the ideal future of their organization
and look for opportunities to advance that vision.

What You Will Learn

In this workshop you will learn:
• What Appreciative Inquiry is, how it works and why it works
• The “4-D” method of Appreciative Inquiry
• How to develop a positive focus for any “issues” you are facing.
• How to develop an appreciative mindset, very important for supervising others.
• Where you can find lots of resources.

Course Costs

Supervising Others*                              $347.00

Time Management*                              $347.00

Conflict Resolution 1*                          $347.00

Managing Difficult Conversations     $347.00

Conflict Resolution 2                            $347.00

Making Great Managers                      $347.00

Better Business Writing                      $694.00 (2)

Using Appreciative Inquiry ...            $494.00 (3)

1.*Required course
2. 16 hours total - counts as two courses

3. For first 2 registrants.  $199 for each additional. Requires a
minimum of 2 registrations per employer.


Our Instructors

John MacKenzie

For over 35 years, John developed and honed his facilitation and coaching skills as a Consultant and Project Manager,
working with several national and international companies in the sectors of Education, Research, Transportation
& Distribution, Engineering and Oil & Gas. John excelled in a mentorship role throughout his career
and in 2003 he became a Certified Business Coach. Over the past ten years, he has worked with over 100 local
companies to enhance team communication, build healthy cultures, improve business processes, and increase profitability.
John currently serves on the Red Deer Chamber of Commerce Board of Directors and Junior Achievement Regional
Board, and has served in an executive capacity on several local committees. As a father of five, plus a grandfather to fifteen, John’s
personal values and sense of humour helps to guide his blended family through daily life.
John also puts his extensive business knowledge and common sense experiences to good use by writing a regular
column in business section of the Red Deer Advocate.

Jim Taylor

With a background in education, volunteer management and conflict resolution Jim has been an adult educator
since 1984 and a consultant since 1986. He has taught for Grant MacEwan Community College, Red
Deer College and the U of A Faculty of Extension. Since moving to Red Deer in 1990, he has been developing
and delivering well-received “Mindware Training Seminars” through his own company. These workshops
teach participants how to use powerful mental “software”, easily learned tools and techniques for developing
potent thinking skills.
Jim has also worked on the frontlines of people management as manager of volunteers, as a Census
Area Manager for Statistics Canada and a Returning Officer for Elections Alberta. He has also developed a
comprehensive performance evaluation system using Behaviourally Anchored Rating Scales.
Currently, Jim’s area of greatest interest and focus is Appreciative Inquiry a positive future-focused
method of organizational development. He has taught “AI” around the province, primarily through Adult
Learning Councils, since 2002. He has presented on it at several provincial conferences and one national
conference, and to three groups in Ghana West Africa. He has used AI in his consulting practice with several
clients and looks forward to using it with many more.